Privacy Policy

Last updated: October 2025

Welcome to Heer Treasures (accessible at https://heertreasures.store).
Your privacy is important to us. This policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our website.

1. Information We Collect

We may collect the following types of information:

Personal Details: name, email address, contact number, billing and shipping address.
Payment Information: payment method, transaction ID, billing details (we do not store or have access to your full card information).
Technical Data: your IP address, browser type, operating system, device information, and pages visited.
Communication Data: messages or emails you send to us for support or feedback.

2. How We Use Your Information

We use the information we collect to:

Process and deliver your orders.
Send order confirmations and shipping updates.
Provide customer support and handle queries.
Improve our products, website experience, and marketing efforts.
Comply with legal and tax obligations.
Send promotional emails (only if you’ve opted in).

3. Data Sharing

We do not sell or rent your personal information.
However, we may share limited data with:

Payment gateways (for processing secure payments).
Shipping and logistics partners (to deliver your order).
Service providers (like analytics tools that help us understand site usage).
Authorities or law enforcement (if legally required).

All third-party partners are required to handle your data responsibly and securely.

4. Cookies

Our website uses cookies and similar technologies to:

Keep you signed in and remember your cart items.
Analyse traffic and site performance.
Provide a better browsing experience.

You can manage or disable cookies through your browser settings, though doing so may affect site functionality.

5. Data Retention

We keep your personal information for as long as needed to:

Complete your orders and provide support.
Comply with legal, accounting, or tax requirements.

After that, data is securely deleted or anonymised.

6. Data Security

We use SSL encryption and secure servers to protect your data during transmission and storage.
While we take reasonable precautions, no online platform can guarantee 100% security. You share information at your own risk, though we do our best to keep it safe.

7. Your Rights

As a customer in India, you have the right to:

Access the information we hold about you.
Request corrections or updates to your data.
Withdraw consent for marketing emails at any time.
Request deletion of your data (unless required for legal or transactional purposes).

You can contact us at [insert email address] for any of these requests.

8. Refund & Return Policy

At Heer Treasures, every product is carefully packed and checked before dispatch.
Please note that we do not offer refunds, returns, or exchanges once an order is placed — except in cases where the product received is damaged or incorrect.

If you receive a wrong or damaged product:

Email us within 48 hours of delivery at [insert email] with your order number and photos.
Please include an unboxing video of the parcel as proof.
After verification, we may offer a replacement (subject to approval).

All replacement decisions are at the discretion of Heer Treasures, and our resolution will be final.

9. Children’s Privacy

Our website and products are intended for customers aged 18 years and above.
We do not knowingly collect data from minors. If we become aware that a minor has provided personal information, we will delete it immediately.

10. Policy Updates

We may update this Privacy Policy from time to time. The latest version will always be available on our website with the “Last updated” date.
Continued use of our site after updates means you accept the revised terms.