Term and Conditions

Last updated: October 2025

Welcome to Heer Treasures (accessible at https://heertreasures.store).
By accessing or using our website, you agree to comply with and be bound by these Terms & Conditions. Please read them carefully before making any purchase.

1. General

These Terms & Conditions apply to all users of the site, including customers, browsers, vendors, and contributors of content.
We reserve the right to update or modify these terms at any time without prior notice. Continued use of the site after changes are posted constitutes acceptance of those changes.

2. Products

We curate and sell jewellery, charms, and aesthetic gift hampers.
Product descriptions, images, and pricing are displayed as accurately as possible. Slight variations in colour or design may occur due to lighting, photography, or screen differences.
All products are subject to availability. We reserve the right to limit quantities or discontinue items without notice.

3. Pricing & Payments

All prices are listed in Indian Rupees (INR) and include applicable taxes unless stated otherwise.
We accept online payments through secure third-party gateways.
Once an order is placed, it cannot be cancelled or modified.
In case of pricing errors or technical glitches, Heer Treasures reserves the right to cancel the order and issue a full refund.

4. Shipping & Delivery

Orders are typically processed within 1–3 business days after payment confirmation.
Delivery times vary depending on your location (usually 3–7 working days across India).
Shipping updates and tracking details will be shared once your order is dispatched.
We are not responsible for courier delays, incorrect addresses provided by the customer, or failed delivery attempts.

5. Returns, Refunds & Replacements

No returns, refunds, or exchanges are accepted once an order is placed.
A replacement will be provided only if the item received is damaged or incorrect.
Customers must report any issue within 48 hours of delivery by emailing us at [insert email] with an unboxing video and photos for verification.
Replacement approval is at the discretion of Heer Treasures and will be final.

6. Custom & Personalized Orders

Personalized, engraved, or custom-made items are non-returnable and non-refundable.
Please review all customization details before confirming your order.

7. Intellectual Property

All content on this website — including logos, images, text, designs, and graphics — is the property of Heer Treasures and protected by applicable copyright and trademark laws.
You may not reproduce, distribute, modify, or use any part of the site’s content without written permission.

8. Limitation of Liability

Heer Treasures shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our website or products.
Our total liability, under any circumstance, will not exceed the purchase price of the product in question.
We are not responsible for allergic reactions or sensitivities caused by materials used in jewellery; product descriptions include material details where possible.

9. Accuracy of Information

While we strive to provide accurate information, errors may occasionally occur (typographical, pricing, or content).
We reserve the right to correct such errors and cancel or update orders affected by them.

10. Third-Party Links

Our website may include links to third-party sites for payment, shipping, or promotions.
We are not responsible for the privacy practices, terms, or content of those external sites. Please review their respective policies before engaging with them.

11. Governing Law

These Terms & Conditions are governed by the laws of India.
Any disputes shall be subject to the exclusive jurisdiction of the courts located in [insert city, e.g., Siliguri, West Bengal].